Perhaps the most common problem is that you have forgotton your username and/or password and can't login to your account to get registered.

This is not an account you use every day, so we get that. 

But help is available to get you through this hurdle.  Here is what you can do to get going.

  1. Make sure you are using the correct USERNAME. You would be surprised how may people I've helped, only to discover they've been using the wrong username!
  2. Reset your password.

TIP: Are you 100% sure you remember your username? If not, then use the first tool to retrieve it, because you will need your correct username to use the second tool to reset your password. It only takes a minute or two, and can save you some frustration later on.

After this, you'll know your username and password. We encourage you to keep that information in a safe place so you will remember it next time. :-)